Privacy Policy

Introduction

primeclarorium Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at primeclarorium.top or use our services.

As a company registered in Cyprus (Registration Number: HE254136), we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy applies to all users of our website and services, regardless of their location.

Data Controller Information

primeclarorium Ltd acts as the data controller for the personal information we collect. Our contact details are:

Data We Collect

We collect personal information that you voluntarily provide to us and information automatically collected when you use our website. The types of data we collect include:

Information You Provide

• Contact details (name, email address, phone number, company name)
• Communication preferences and enquiry details
• Information provided in contact forms, consultation requests, or email correspondence
• Business information relevant to our chatbot comparison services
• Feedback and survey responses

Automatically Collected Information

• IP address and location data
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used
• Device information and screen resolution
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use your personal data for legitimate business purposes and only as described in this policy. The ways we use your information include:

Service Provision

• Responding to your enquiries and providing consultation services
• Delivering chatbot comparison reports and recommendations
• Communicating about our services and your projects
• Processing and fulfilling service requests

Website Operations

• Maintaining and improving website functionality and user experience
• Analysing website usage and performance metrics
• Ensuring website security and preventing fraud
• Troubleshooting technical issues

Legal Compliance

• Complying with legal obligations and regulatory requirements
• Establishing, exercising, or defending legal claims
• Cooperating with law enforcement when required

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information or consent to cookies
• Contract: To fulfil our service obligations and respond to your requests
• Legitimate Interests: For website analytics, security, and business communications
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party services that help us operate our website and business (e.g., hosting, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Our general retention periods are:

• Contact Information: 3 years from last contact or service completion
• Website Analytics: 26 months (Google Analytics default)
• Marketing Data: Until you withdraw consent or opt out
• Legal Records: As required by applicable law (typically 7 years)

After the retention period expires, we securely delete or anonymise your personal data.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@primeclarorium.top or +357 26123905. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure hosting infrastructure with regular security updates
• Access controls and authentication systems
• Regular security assessments and monitoring
• Staff training on data protection and security practices

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest security standards.

International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have provided your email address
• Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: